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Conflict Management: Lessons from the Field

Broadcast Date: August 16, 2007
(1 hour, 30 minutes)

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Handouts (7 pages)

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Online Evaluation

Program Overview

Conflict is a normal part of our everyday life both at home and in the workplace. Mismanaged conflict has both direct and indirect costs as it decreases productivity, increases problems with morale and increases liability. Conflict management is a constructive way of approaching this natural phenomenon so that the result is a positive outcome.

In this program we provided a real-life approach to conflict management as we addressed specific scenarios, sent in by viewers, to a panel of Human Resources experts. The panel discussed each submission as a case study. Viewers were also invited to join the discussion during the broadcast by calling to talk with our experts. All emails and calls were handled anonymously so that, together, the panel and the viewers were able to discuss successful conflict management strategies.

Faculty

Kathy Vincent, LCSW
Staff Assistant to State Health Officer
Alabama Department of Public Health

Michele Jones
Deputy Director
Bureau of Professional and Support Services
Alabama Department of Public Health

Josh Klapow
Associate Professor
Department of Health Care Organization and Policy
South Central Center for Public Health Preparedness
University of Alabama at Birmingham

Target Audience

State and local public health workers, nurses, physicians/clinicians, business/community/civic leaders, first responders, environmental health professionals, health educators, laboratory professionals, law enforcement, occupational/industrial professionals, planners, policy makers/analysts, students (MPH and other allied health graduate/post-graduate students).

Contact Hours

None for this program.

Contact for Technical Assistance

334-206-5618 or email ALPHTN

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